406 Cherry Lane Road - East Stroudsburg, PA 18301       570.620.2246 (Call 9:30AM - 9:00PM Only)
       
       
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Policies

Smoking/Pets/Children: Cranberry Manor is a non-smoking inn. Smoking is permitted on the covered porches and grounds only. Our resident cats "Gretchie and Kelsey" and dog "Scully" do not permit us to accept pets of any kind even though they are not allowed on the B&B side. Our pets are kept in the owners quarters and are not allowed to roam on the B&B side of the house. If you have any allergy concerns please give us a call. We do not accept any children under 14 years of age.

Minimum Stay: A 2 night minimum stay is required for most "Fri" or "Sat" night stays and "some" holiday/holiday weekends or special event dates. Sometimes a one night stay is available and will be made available on line or feel free to give us a call at 570-620-2246 between 9:30AM - 9PM.  We also have waitlists available for one night stays. 

Reservation/Confirmation: For your convenience of booking rooms immediately at any hour of the day or night we have provided a secure real-time online booking/viewing of our rooms that are available. Simply click on "Reservations" located on the left side of the web page make your "real-time" online reservation. You will also receive an email confirmation with information about your reservation. You may also call us to make a reservation.  Personal contact is always an important element of a B&B and we are glad to answer your questions that you may have. We accept calls from 9:30 A.M. until 9:00 P.M. (please, no late night or early morning calls as this is our residence phone).

Deposit/Payment: Reservations require 1 night regular room rate deposit + tax "per" room booked and remaining balance due is paid at time of check-in. "Special Offers", "Special Packages", "Murder Mystery", and  "Special Add-ons" are paid in full at time of booking and are non-refundable and cannot be rescheduled. We accept MasterCard, Visa, Discover, Diners Club, American Express, or Cash. Rates quoted are based on double occupancy per room, per night and include a full breakfast each morning.  We do not credit if you are unable to make the scheduled breakfast time.  PA state sales tax of 6%, room tax 3%, and gratuity are not included. Rates are subject to change without notice.

Cancellation/Changes: We understand that plans change and you may need to cancel your "existing" reservation and book a "new" reservation date. We cannot be responsible for inclement weather, late arrivals, or early departures. To cancel or change your reservation you must speak with us directly at 570-620-2246 (9:30AM to 9:00PM) to receive a cancellation confirmation #. Voicemails and emails are not acceptable cancellation notices. Reservations cancelled more than 7 days in advance prior to arrival date will be refunded the one night deposit less a $20.00 cancellation fee "per" a room booked. Reservations cancelled 7 days or less will forfeit the one night deposit + taxes "per" a room booked that is cancelled. No shows will be charged a penalty equal to entire stay "per" a room booked + taxes so please call by 9PM on your day of arrival or you will be considered a no show and charged the full amount of your stay. No refunds or credits for late arrivals, early departures, or guests that decide to bring children under 14 years of age or pets which will not be allowed to stay at the B&B. **Special Events, Large Group Bookings of 4 or more rooms, and Holidays/Holiday weekends require 30 days advance notice to cancel or change a reservation or a one night deposit + taxes per room(s) will be forfeited**

"Important Special Offers and Special Package Cancellation Policy"  All "Special Offers and "Special Packages" are paid in full upon booking and are non-refundable and cannot be rescheduled.

Additional Charges/Children (14 and Over): We do not accept any children under 14 years of age. Guests booking room(s) are responsible for any damages that may occur including but not limited to smoking in the rooms or damages/accidents/late check-out fees that may occur during their stay and will be charged accordingly for any and all damages caused by them or their guests during their stay to the credit card(s) provided for the reservation(s). The "Garden Room", with it's twin size sofa-bed, is the only room which can accommodate 3 people in the B&B. Please make us aware if you intend to have 3 people in the "Garden" room so we can prepare the room ahead of time. Daily charges for more than two people in the "Garden" room is $15.   Sofa sleeper setup fee of $15 will apply if only '2" people are in the room.

Check-in/out: Check-in time is 3PM - 9PM.   Please no early arrivals.  Late arrivals after 9PM by "pre-arrangement" only. Check-out time is 11AM or before.  Late check-out fees may apply.   We get scheduled check-in times at the time of booking which can be adjusted by giving us a call before your scheduled check-in time if needed so we can make arrangements to get you into the B&B if needed. 

Breakfast: A full breakfast is included in the price of the room and is served at 9:00 AM Sun - Fri, and at 8:30AM Sat in the dining room. Please let us know at time of "booking" if you have any special dietary restrictions, food allergies, vegetarian, or if you don't eat pork and we will take this into consideration when planning our menu. Cranberry Manor does not assume "any" responsibility regarding food allergies. Guests are responsible for monitoring their own food allergies and what they eat during their stay with us.

If you have any questions please feel free to give us a call at 570-620-2246 between 9:30AM - 9PM (Please no late or early calls). We will gladly answer any questions or concerns that you may have.

Gift Certificate Redemptions: Please contact us via phone at 570-620-2246 between 9:30AM - 9PM (Please no early or late calls) for any gift certificate redemptions.

Please note that gift certificates for a 2 night stay or packages are provided for your convenience. Please note that if the gift certificate is not redeemed in a timely manner the room rates or taxes may have increased from the time of original purchase of the gift certificate to the time of booking which the redeemer will then be notified at that time of booking of any difference which can be paid by the redeemer(s) when they check-in. This also applies to gift certificates being redeemed during Holidays/Holiday weekends and special event weekends which room rates may be more.

Gift Certificates cannot be redeemed for cash or any cash differences.

Third Party issued Gift Certificate/Card Redemptions Third party issued gift cards can only be used towards "regular" room rates not discounted room rates, special offers, special packages, or special add-ons. Please contact us directly when booking so we can confirm that we accept the third party gift card you wish to redeem during your stay.

If you have any questions please feel free to give us a call at 570-620-2246 between 9:30AM - 9PM (Please no late or early calls). We will gladly answer any questions or concerns that you may have. You can also contact us via our online form Contact US

  9:30AM - 9:00PM - Phone: 570.620.2246                   info@cranberrymanor.com
406 Cherry Lane Road - East Stroudsburg, PA 18301